VidyutTejas

Orders & Shipping

How long does shipping take?

Processing typically takes 1-2 business days. Domestic shipping within the country usually takes 3-7 business days. International shipping times vary by destination, generally ranging from 7 to 21 business days. You will receive a tracking number via email once your order ships.

What are my shipping options and costs?

We offer standard and expedited shipping. Costs are calculated at checkout based on your location, order weight, and selected service. Free standard shipping is available for domestic orders over a specified amount, which will be displayed in your cart.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the shipping process.

Returns & Warranty

What is your return policy?

We offer a 30-day return policy for items in new, unused condition with original packaging and accessories. Return shipping is the customer's responsibility unless the return is due to our error or a defective product. Refunds are issued to the original payment method within 5-10 business days after we receive the item.

What is covered under warranty?

Our products come with a manufacturer's warranty against defects in materials and workmanship, typically for one year from the date of purchase. The warranty does not cover damage from accidents, misuse, or unauthorized modifications. For warranty claims, please contact [email protected] with your order details and a description of the issue.

Products & Support

Are the mechanical keyboards customizable?

Many of our mechanical keyboards feature hot-swappable sockets, allowing you to change switches without soldering. Keycap sets are also widely compatible. Please check the product description for specific details on customization options for each model.

Do gaming mice and smart watches come with software?

Yes. Most of our gaming mice include downloadable software for macro programming, DPI adjustment, and RGB lighting control. Our smart watches are paired with companion mobile apps (available on iOS and Android) for full functionality, including health tracking and notifications. Download links are provided in the product packaging or on the product page.

How do I get technical support?

For any technical issues, setup questions, or troubleshooting, our dedicated support team is here to help. Please reach out to us via email at [email protected]. Include your order number (if applicable) and a detailed description of the problem for the fastest assistance.

Payments & Security

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure regional payment gateways. All transactions are encrypted and processed securely. We do not store your full payment details on our servers.

Is my personal information secure?

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Your data is used solely for order processing and communication, in strict compliance with data protection regulations. Please review our separate Privacy Policy page for detailed information.

Faq