Privacy policy

Introduction

Welcome to VidyutTejas. We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our online store and purchase our products, including Mechanical Keyboards, Gaming Mice, and Smart Watches. By using our website, you agree to the practices described in this policy.

Information We Collect

We collect information to provide and improve our services. The types of data we collect include:

  • Personal Information: When you make a purchase, we collect your name, shipping address, billing address, and email address.
  • Transaction Data: Details about the products you purchase, payment method (processed securely by our third-party payment processors), and order history. We do not store your full credit card details.
  • Technical & Usage Data: We automatically collect information such as your IP address, browser type, device information, pages viewed, and referring website through cookies and similar technologies. This helps us understand how you interact with our site.
  • Communication Data: If you contact us for support via email, we collect your email address and the content of our correspondence.

How We Use Your Information

Your information is used for the following legitimate business purposes:

  • To process and fulfill your orders, including shipping and customer support.
  • To communicate with you about your order status, service updates, and respond to your inquiries.
  • To improve our website, product offerings, and customer experience through data analysis.
  • To prevent fraud and enhance the security of our services.
  • To comply with applicable legal and regulatory obligations.

We will not use your personal data for direct marketing purposes without your explicit consent.

Data Sharing and Disclosure

We value your privacy and do not sell or rent your personal data. We may share your information only in the following circumstances:

  • Service Providers: With trusted third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping carriers, and IT infrastructure support. These partners are contractually obligated to protect your data.
  • Legal Compliance: If required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

International Data Transfers

As an international online store, your data may be transferred to and processed in countries outside your country of residence. We ensure such transfers are governed by appropriate safeguards, such as Standard Contractual Clauses approved by relevant authorities, to provide an adequate level of data protection.

Data Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption (SSL/TLS), secure server infrastructure, and strict access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal claims). Transaction data is typically retained for a period necessary for warranty, support, and legal compliance.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, which may include:

  • The right to access and receive a copy of your personal data.
  • The right to rectify inaccurate or incomplete data.
  • The right to request deletion of your data under certain conditions.
  • The right to restrict or object to our processing of your data.
  • The right to data portability.
  • The right to withdraw consent, where processing is based on consent.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may limit your use of certain website features.

Third-Party Links

Our website may contain links to third-party sites (e.g., product manufacturers). This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any website you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: [email protected].