Shipping policy

Shipping & Delivery Information

At VidyutTejas, we are committed to getting your premium tech gear—from Mechanical Keyboards and Gaming Mice to Smart Watches—delivered to you securely and efficiently. Please review our shipping policy below for details on how we handle your order.

Shipping Method & Processing

We currently offer a single, reliable Standard Shipping option for all orders. All items are carefully packed to ensure they reach you in perfect condition.

  • Order Processing: Orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation.
  • Shipping Time: Once dispatched, delivery typically takes 5-10 business days. Delivery times may vary depending on your location and carrier schedules.
  • Service Area: We currently ship to most major countries. The available destinations will be displayed at checkout.

Shipping Costs

Shipping fees are calculated based on the destination and the total weight of your order. The final shipping cost will be clearly displayed during the checkout process before you complete your purchase. Please note that we do not offer free shipping at this time.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey. You can use this information on the carrier's website for real-time updates.

Delivery & Receiving Your Order

Please ensure your shipping address is accurate and complete. We are not responsible for packages lost or delayed due to incorrect addresses provided by the customer.

  • Someone may need to be present to accept the delivery, depending on your local carrier's policy.
  • If a delivery attempt fails, the carrier will usually leave a notice with instructions for pickup or rescheduling.

International Orders & Customs

For orders shipped internationally, please be aware:

  • Your order may be subject to import duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our product or shipping prices.
  • Customs clearance procedures can sometimes cause delays beyond our original delivery estimates.

Damaged or Lost Packages

While we take great care in packaging, if your order arrives damaged or is lost in transit, please contact us immediately.

  • Damaged Items: Please notify us within 48 hours of delivery at [email protected]. Provide your order number and photos of the damaged product and packaging.
  • Lost in Transit: If your tracking information shows no movement for an extended period (exceeding 15 business days from the ship date), please contact us at [email protected] with your order details.

We will work with the shipping carrier to investigate and resolve the issue promptly.

Contact Us

For any questions regarding your order's shipment, please do not hesitate to reach out to our customer support team via email at [email protected]. Please include your order number for faster assistance.

Thank you for choosing VidyutTejas for your gaming and tech essentials.